15 WhatsApp Message Templates for Business (Copy & Paste)

Writing the same WhatsApp message from scratch every day is a waste of time — and inconsistent messages look unprofessional. Templates fix both problems. Below are 15 ready-to-use WhatsApp message templates for common business situations, already structured with bold and lists so they are easy to skim.

Copy a template, swap in your details, and send. To keep the formatting correct (and save the templates you use most), draft them in the MD2WA editor.

How to use these: Replace anything in [brackets]. The *asterisks* make text bold in WhatsApp; leave them in. For why formatting sometimes breaks when pasted, see Markdown vs WhatsApp Formatting.

Welcome & onboarding

1. New customer welcome

Hi [Name] 👋 Welcome to [Business]! We're glad you're here.

• Browse our menu: [link]
• Questions? Just reply here. We usually answer within an hour.

2. New subscriber / lead

Thanks for reaching out, [Name]! 🙌 Here's what happens next:

1. We'll review your request.
2. You'll hear from us within 24 hours. Anything urgent? Reply "URGENT" and we'll prioritize it.

Orders & payments

3. Order confirmation

Order confirmed ✅

• Order: #[1042]
• Items: [2 × Large Latte]
• Total: [$9.50]
• Pickup: [4:30 PM today] Reply if anything looks off.

4. Payment reminder

Hi [Name], a quick reminder 🙂 Invoice #[204] for [$120] is due [Friday]. Pay here: [link] Already paid? Ignore this — and thank you!

5. Payment received

Payment received — thank you! 🎉

• Amount: [$120]
• Invoice: #[204] A receipt is on its way to your email.

Appointments

6. Appointment confirmation

Appointment confirmed 📅

• Date: [Tuesday, 3:00 PM]
• With: [Dr. Lee]
• Where: [123 Main St] Reply C to confirm or R to reschedule.

7. Appointment reminder

Reminder: you have an appointment tomorrow at [3:00 PM]. Need to change it? Reply here and we'll sort it out.

8. Reschedule notice

Hi [Name], we need to move your appointment.

• Was: [Tue 3:00 PM]
• Now: [Wed 11:00 AM] Does the new time work? Reply YES or suggest another.

Follow-ups & support

9. Post-purchase follow-up

Hi [Name], how's everything with your [order]? 😊 If you have a minute, we'd love a quick review: [link] Any issues, reply here and we'll make it right.

10. Support acknowledgement

Got it, [Name] — we're on it. 🛠️

• Ticket: #[558]
• Status: In progress We'll update you within [4 hours].

11. Re-engagement

We miss you, [Name]! 👀 Here's [15% off] your next order: code [WELCOME15]. Valid until [Sunday].

Promotions

12. Flash sale

Flash sale — today only ⚡ [$50] now [$35] Shop here: [link] Ends at midnight.

13. New product launch

Just launched 🚀 [Product name] is here.

• What it does: [one line]
• Price: [$29] See it: [link]

14. Event invitation

You're invited! 🎟️

• Event: [Spring Open House]
• When: [Sat, June 7, 2 PM]
• Where: [address] Reply YES to save your spot.

Internal / team

15. Team update

Weekly Update — [date]

• ✅ Done: [item]
• 🔄 In progress: [item]
• 📌 Next: [item] Questions in the group, please.

Make templates reusable

Typing these by hand every time defeats the purpose. In MD2WA you can save your most-used messages as templates, format them visually, and copy clean WhatsApp text in one click. For the formatting principles behind these (why one bold detail beats five), see How to Format WhatsApp Business Messages That Get Read. And before a big broadcast, check length with the Character Counter so you stay under the 4,096-character limit.

Frequently asked questions

Will the bold asterisks show up as text? Only if you use the wrong number. WhatsApp bold is a single asterisk: *text*. If you paste from a doc and see **text**, convert it in MD2WA.

Can I use these in WhatsApp Business broadcasts? Yes — the same syntax works. For the official API, follow WhatsApp's template approval rules.

Should every message have emoji? No. One or two as signposts help; more starts to look like spam.